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Call Centre |
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Personal assistance
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"MapTP for Call Centres" give companies and system integrators the opportunity to add digital maps and geographic functions in their Call Centre solutions and therefore enhance location specific information.
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If a customer breaks down he can quickly get help and detailed information from the Call Centre Agent. The knowledge where the customer is located is fundamental for Call Centre staff, so they can recommend a suitable available technician or nearest garage. MapTP can locate the customer via geocoding or Live-Location via GPS at the beginning of the call and can then display the position on the map in real time. The Agent can then search quickly and easily for the most convenient garage and have a hire car sent to the customer.
Service-Technicians from various sites can request information on location and detail of the problem. Functionality such as the search for the nearest technician and the quickest route to the customer are extremely important for a fast customer-focused solution.Your advantages in One:
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Personal assistance
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Location finder
